Refund Policy – Protech Solutions

At Protech Solutions, we aim to deliver high-quality IT services that meet your expectations. We understand that sometimes things may not go as planned, and this Refund Policy explains the conditions under which refunds may be granted.

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1. Service-Based Refunds

Since we offer digital services (such as web development, app development, AI solutions, etc.), refunds are generally only applicable before the work has been initiated. Once a project has started and resources have been allocated, partial refunds may be considered depending on the work completed.

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2. Eligibility for Refunds

Refund requests are reviewed on a case-by-case basis and may be granted if:

• The service was not delivered as agreed
• The project was canceled before any development work began
• There was a failure to meet key project milestones (as outlined in our agreement)

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3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after work has commenced
• Delays caused by lack of client communication or feedback
• Client-requested scope changes after project approval

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4. Timeline for Refunds

Approved refunds, if applicable, are processed within a reasonable timeframe. The actual time it takes for funds to reflect may depend on your payment provider.

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5. Project Cancellations

If you wish to cancel a project, please inform us as early as possible. We will assess the work completed and provide a fair refund if eligible.

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6. Changes to This Policy

We may update our Refund Policy periodically. Any changes will be published on this page.